Maximize the Full Potential of Your Training Organization in Today’s Evolving Business Landscape

Learn how to excel in the 8 key process areas that drive training success:

• Strengthen strategic alignment, leadership, content delivery and performance metrics.
• Diagnose and overcome specific learning challenges in your organization.
• Leverage technology to enhance learning outcomes, not hinder them.

In an era where learners and businesses are changing at a rapid pace, your organization needs to evolve just as quickly. As a learning leader, you’re likely already navigating this transformation — but how can you be sure you’re focusing on what truly matters? This revised edition of “What Makes a Great Training Organization?” will help you concentrate your resources on the areas that drive the most value now and in the future.

Based on more than 15 years of research, Doug Harward and Ken Taylor have identified the critical processes and practices that distinguish high-performing training organizations. This book provides actionable insights and proven strategies to help you align your training programs with business goals, implement best practices and achieve measurable results.

What’s new in this edition?

This updated version incorporates fresh data and insights to reflect the latest trends in learning and development (L&D). You’ll gain practical tools to help you:

• Adapt to today’s dynamic workforce.
• Align learning initiatives with evolving business objectives.
• Overcome modern L&D challenges with evidence-based solutions.

Master the 8 critical process areas that drive long-term success:

• Strategic Alignment: Design learning programs that align with business objectives.
• Content Development: Assess, design, manage and maintain high-quality, engaging content.
• Delivery: Manage instructor networks and deliver via multiple modalities.
• Diagnostics: Identify causes of problems and recommend solutions.
• Reporting and Analysis: Define business metrics, report data, and make data-driven improvements.
• Technology Integration: Seamlessly integrate learning technologies with each other and with enterprise systems.
• Administrative Services: Support learners via scheduling, registration, and more.
• Portfolio Management: Manage, rationalize and maintain large program portfolios.

Whether you manage internal training, procure services from external providers or deliver training solutions to businesses, this guide will help you build a high-impact training organization.

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